UCD: Generic Work Process version 1.0
Found this interesting link over on konigi.com:
This is a nice diagram of the user centered design process and an overview of the methods and techniques which might be used.
Generic Work Process version 1.0
Detail for the Visualization stage
http://project.cmd.hro.nl/cmi/hci/toolkit/
Original article: http://konigi.com/notebook/user-centered-design-work-process-toolkit