UX Blog » contact http://uxblog.co.uk The UX blog/tweet dump of User Experience specialist Barry Briggs Fri, 18 May 2012 16:30:55 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Providing contact detailshttp://uxblog.co.uk/2009/06/15/providing-contact-details/ http://uxblog.co.uk/2009/06/15/providing-contact-details/#comments Mon, 15 Jun 2009 11:09:39 +0000 Barry http://uxblog.co.uk/?p=161 Here’s a great article from David Hamill at http://www.goodusability.co.uk/ on the value and importance of having clear and accurate contact details on your site:

http://www.goodusability.co.uk/2009/06/providing-contact-details/

The key points he makes are that

  1. It’s cheaper when customers use the website
  2. The public are getting wise to poor customer service

he also goes on to discuss the visibility and positioning of contact numbers, email addresses and suchlike.

Me makes a number of very sensible points and large companies would do well to heed his advice.

Original article: http://www.goodusability.co.uk/2009/06/providing-contact-details/

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