Came across this interesting webinar from Susan Wolfe (of Optimal Experience, Australia) on developing UX strategies and visions, building UX teams and how UX functions work with other specialist functions.
It was presented as part of Usability Marathon 2.
More info here: http://marathon.uidesign.ru/wolfe.html
Found this interesting link over on konigi.com:
This is a nice diagram of the user centered design process and an overview of the methods and techniques which might be used.
Generic Work Process version 1.0
Detail for the Visualization stage
http://project.cmd.hro.nl/cmi/hci/toolkit/
Original article: http://konigi.com/notebook/user-centered-design-work-process-toolkit